We are happy to provide you with an overview of our shipping process and what you can expect at each step, so you better understand how your order is handled and delivered.

DAY 1-2: ORDER PROCESSING
Once we receive your order, our team immediately begins processing it. This includes verifying your order details, checking stock availability, and preparing the items for dispatch.

DAY 3: PREPARING THE ORDER
We carefully prepare your package, ensuring all items, parts, and accessories are included. This step also includes checking your order for accuracy and completeness.

DAY 4: QUALITY CONTROL
Our quality control team inspects your order to ensure it meets our high standards. We check for defects, irregularities, or damages to make sure the items you receive are in perfect condition.

DAY 5-6: PACKAGING & SHIPPING PREPARATION
Once your order passes quality control, it is carefully packaged and prepared for shipping. We select the appropriate shipping method based on your location and ensure your order is correctly labeled and trackable.

DAY 6-10: SHIPPING & DELIVERY
Your order is shipped via the selected method. Delivery times may vary depending on your location:

• 
  Australia: 3–7 business days
  
• 
  International: 7–21 business days
  

While we strive to deliver your order within this timeframe, unexpected delays may occur due to factors beyond our control, such as weather conditions, customs processing, or delays with shipping carriers.

TRACKING YOUR ORDER
Once your order has been shipped, you will receive a confirmation email with tracking details so you can follow your package’s journey.  

DAMAGED OR LOST ITEMS
If your order arrives damaged, please contact us immediately at support@debbie-willow.com with clear photos of the item. We will guide you through the next steps.

RETURNS & REFUNDS
Return shipping costs are the responsibility of the customer unless the return is due to an error on our part. For details on our return process, please see our Return Policy.